South Jersey Computer Express

Frequently Asked Questions

aic — Sat, 18 Jul 2009 06:28:00 +0000

Q: Are the rates on this web site for home service?

A: Yes, it is.

Q: What is the start time for the service?

A: The start time is the time when the technician arrives at your house/office.

Q: Do you provide the parts for the computer?

A: South Jersey Computer Express is not a hardware or software vendor. We can order the parts needed for your computer and include it on the total charge. You are welcome to buy the parts needed to fix your computer at another vendor.

Q: Do you sell computers?

A: No.

Web Site Terms of Use

aic — Sat, 18 Jul 2009 06:23:45 +0000

The following terms and conditions govern your use of this web site, and any content made available from or through this web site, including any subdomains thereof. We may change the Terms and Conditions from time to time, at any time without notice to you, by posting such changes on the Web Site. BY USING THE WEB SITE, YOU ACCEPT AND AGREE TO THESE TERMS AND CONDITIONS AS APPLIED TO YOUR USE OF THE WEB SITE. If you do not agree to these Terms and Conditions, you may not access or otherwise use the Web Site.

No part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, web site or other medium for publication or distribution or for any commercial enterprise.

While every care has been taken in the compilation of this information and every attempt made to present up-to-date and accurate information, we cannot guarantee that inaccuracies will not occur. This website will not be held responsible for any claim, damage, inconvenience;, direct, indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data caused as a result of any information within these pages or any information accessed through this site.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal matter you should consult an appropriately qualified legal professional.

Names of products or services referenced as third-party products or services on the this website are trademarks or registered trademarks of their respective companies. You may use names of such third-party products and services solely based on the guidelines set forth by their respective owners and by obtaining the necessary authorization from such third-party companies directly.

Disclosure Policy

This site is a collaborative site written by a group of individuals.

This site does contain content which might present a conflict of interest. This content may not always be identified.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

All web servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes.

The Fine Print

aic — Fri, 17 Jul 2009 05:59:00 +0000

Here is the fine print. We made the text bigger so that you can actually read it. (unlike most fine prints)

South Jersey Computer Express Terms and Conditions of Service

1. Minimum charging for all services that are charged hourly is ONE HOUR. After the first hour, charging will be in increments of FIFTEEN MINUTES which is rounded forward.

Example 1 – work starts at 7:00 then ends at 8:10
This will be calculated as:
1 hour for 7:00 to 8:00
15 minutes for 8:01 to 8:10 ( 15 minutes rounded forward )
Total service time is 1 hour and 15 minutes

Example 2 – work starts at 7:00 then ends at 7:45
This will be calculated as:
1 hour for 7:00 to 7:45 because minimum billing is 1 hour

All fees are due upon completion of service, unless otherwise agreed upon. All parts are to be considered separate from our service fees. (Rates are subject to change without prior notice.)

2. If the problem cannot be diagnosed or fixed on-site, the equipment will be pulled-out (upon customer’s approval) and will be brought to the work shop. We will contact you once we diagnosed the problem and give you a price for the repair to be done. If the customer agrees to the price, we will go ahead and fix the equipment and return the same upon completion of service, otherwise, we will return the equipment in the same condition that we received it.

NOTE: A standard charge of $35.00 is billed to the customer to cover for the pull-out / return expenses. This is billed regardless of the decision of the customer to have the equipment fixed or not after the pull-out. This charge is on top of the price that we will quote the customer for fixing the equipment.

3. Charging for services marked “price: xxx fixed” is fixed regardless of work time.

4. There must be a person 18 years or older to meet our technician in your home or business when you schedule for on-site service. The person must be present during the entire time period services are provided.

5. Service performed by South Jersey Computer Express may void any valid warranty on the equipment.

6. There are certain cases that service may not be completed because of a problem with your equipment or its configuration that is beyond our control.

7. It is the customer’s responsibility to back up the data, software, information or other files stored on the equipment before we perform service.

8. We reserve the right to refrain from providing any or all requested services and instead refund your payment, wholly or in part, on the basis that your technical needs or requirements are unusual or extensive and beyond the scope of the service we provide.

9. In the rare case that the problem is something we cannot fix, we will most likely not schedule the on-site appointment at all. Instead, we will direct you to other resources that can resolve your issues. If we come on-site and find that we cannot resolve your issue, you will only be charged $49.00 for the service attempt and diagnostics.

10. If our ability to render services is impaired by your failure to cooperate or circumstances beyond our control, we may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present, including possible code violations.

11. Work Order form must be signed before any service is started. Service Report form will be signed after the service has been completed.

12. Under no circumstances shall South Jersey Computer Express and all its personnel be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by us or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder. We shall not be liable for any failure or delay in performance due to any cause beyond our control.

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Privacy Policy

aic — Mon, 13 Jul 2009 04:37:31 +0000

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aic — Sun, 28 Jun 2009 23:44:58 +0000